Privacy & Compliance
Clear, Stripe-compliant policy for our services, consultation requests, marketplace, manuals, and live chat.
AIO Vend provides vending operations guidance, technical manuals, remote repair sessions, and consulting/implementation services (web, CRM, software). This policy explains how we handle personal information across our website (aiovend.com), live chat, consultation forms, marketplace features, and any payment pages powered by Stripe.
We use Stripe to process payments. We do not store full card numbers or CVC codes on our servers. Stripe may provide us with limited details like the last four digits, card brand, expiration month/year, and transaction outcome.
Legal bases (where applicable): performance of a contract, legitimate interests (product improvement, security), consent (where required), and legal obligation.
Payments are handled by Stripe, a PCI DSS Level 1 validated service provider. When you pay, information is transmitted directly to Stripe or collected via Stripe components (e.g., Stripe Checkout, Elements). We receive transaction metadata but do not receive or store your full card details.
Learn more: Stripe Privacy Policy • Stripe Legal • Stripe Security
We use essential cookies to operate the site and optional cookies for analytics and improvements. You can control cookies in your browser and via the choices below.
| Category | Purpose | Examples | Retention |
|---|---|---|---|
| Essential | Login/session, form submissions, service worker caching, maintenance preview. | auth session tokens; maintenance-preview; CSRF tokens. |
Session to 1 year (varies). |
| Analytics | Understand site usage and improve content; GA4 with IP anonymization. | Google Analytics (_ga, _ga_*). |
2–24 months (per provider). |
| Payments | Fraud prevention and checkout experience through Stripe. | Stripe cookies/Local Storage as defined by Stripe. | Per provider policy. |
| Live chat / community | Provide support and community links (e.g., Discord banner). | Dismissal state, message preferences. | Session to 12 months. |
| Advertising (limited) | We may show simple banners; we do not sell personal information. | Banner dismissal state. | Up to 12 months. |
We share personal data with service providers who help us operate our services. They must follow our instructions and protect your information.
We may disclose data to comply with law, enforce our terms, or protect rights, safety, and security.
We do not sell your personal information.
We keep information only as long as needed for the purposes above, including accounting and legal obligations. For example, invoice records may be retained for tax compliance. If you request deletion, we will anonymize or delete data unless we must keep it (e.g., fraud prevention, legal obligations).
No method of transmission is 100% secure. We work hard to protect your data but cannot guarantee absolute security.
We may process and store information in the United States and other regions where our providers operate. Where required, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) offered by our processors.
Depending on your location, you may have rights to access, correct, delete, or port your data, and to object or restrict certain processing.
To exercise these rights, email support@aiovend.com. We may need to verify your identity.
Our services are intended for business users and are not directed to children under 13 (or the relevant age in your jurisdiction). We do not knowingly collect personal information from children.
We’ll post updates on this page and revise the “Last updated” date. For significant changes, we may provide additional notice (e.g., email or prominent banner).
Questions about this policy or our data practices?